She was great, especially with my less-technical mother who had zillions of questions.
There were plenty of people in the store, but plenty of people to assist us. When we first arrived, it was just minutes after they opened. Took my mother in on Mother's Day to get her a new phone. Arrived on time for our appointment, but it took about 30 minutes before our wonderful tech started working with us.
Way to many lines and things to get to your tech. Here, you wait in a line whether you are a walk-in or have an appointment, then they do the health screen separately, then you wait in another line that snakes around the store until another person with an iPad walks you to another table to wait for your tech to appear. At the Apple Store in Reston, Virginia, if you have an appointment they check you in outside and do a health screening, then you go inside and wait for a tech to work with you. Though we waited in two separate lines with an appointment was overkill.
He and I could talk shop as I'm in IT as well and I had a good sense for what to try next and his recommendations.įelt like he explained things in terms my non-technical mother understood and explained well. Our tech was great and had numerous suggestions if the hardware and audio tests came back normal and fine as they did. Finally had an opportunity to visit this store, but for my mother to see the genius bar to check the hardware portion of her iPhone based on problems she has been having.